On March 16, 2015, we started using a new email system to send messages. This should resolve delivery issues some people have had recently, but may cause issues for others because the email address we are sending from has changed. If you are having delivery issues, please start by whitelisting us in your email program.
The first thing you should do if you are not getting expected email from us is to whitelist us. Different email programs do this differently and call it different things like adding us to contacts or adding us to a safe sender list. Ideally you want to whitelist isba.org to capture any email from us, but if you must put in a full email address, use firstname.lastname@example.org.
Here are links to instructions for some of the more popular email programs. If these don't cover your situation, please consult your email program's help or search the web for the name of your email program and whitelist.
Note to Gmail users: If you don't see our messages in your junk folder, they may be filtered to the "Promotions" tab Gmail. You can stop them from going there by right-clicking on the message and choose "Move to tab" and then choose "Primary."
If you have whitelisted us and the issue is persisting, please let us know by emailing email@example.com and we will check to see if we are sending the messages to you and if we are receiving some sort of bounce (delivery) error. If we find we are sending to you, we will forward you some information for you to pass onto your email service provider to help you resolve the issue with them.