Publications

Help With Emailed Publications

Aren't receiving E-Clips or emailed Section Newsletters?

Try these tips.

  1. Make sure we have your e-mail address. We can’t send you e-mail if we don’t have your current address. You can check to see what address we are sending E-Clips on your profile page. If we don’t, or if you aren’t sure, contact Ann Boucher at aboucher@isba.org or (800) 252-8908.

    (The ISBA does not sell members’ e-mail addresses, nor does it provide addresses to candidates for ISBA office.)

  2. Check your junk-mail folder. If we have your address but you’re still not getting ISBA E-Clips and other ISBA e-mail, check your junk-mail or spam folder.

    Most e-mail programs come with a spam filter that redirects suspect e-mail to a folder like this. If you find ISBA e-mail there, add us to your “safe sender” list (there’s usually an easy way to do that).

  3. Check your “rules.” Do you have rules set up to filter or redirect e-mail? Sometimes a rule is too broad and routes e-mail to the wrong folder.

    If you think this might be the problem, consult your e-mail program’s “help” files for instructions.

  4. Check with us. If you’ve tried everything else and you’re still not getting mail, contact Jean Fenski at jfenski@isba.org

    It is possible that at some point you accidentally unsubscribed. We can make sure that we are sending to you and also see if we are getting any delivery errors.

    Sometimes email gets blocked at a member's mail server. If this happens, you will need to contact the person responsible for your mail server to have them investigate. We will provide samples of any errors we received and our IT department will be happy to work with your email provider, if necessary.

  5. Try a different receiving address. If all else fails, try having ISBA e-mail sent to a different address through another provider (Gmail, Hotmail, Yahoo, etc.). Be sure to let us know if you change your address (see “1” above).