Publications

Section Newsletter Articles on Clients

Exceptional client service in law firms: Tips on creating a client-focused culture By John W. Olmstead Law Office Management and Economics, Standing Committee on, December 2005 Why don’t lawyers embrace client service and realize that exceptional client service may be the most effective way of differentiating themselves from other lawyers and maintaining a competitive advantage?
Getting and keeping clients By John L. Nisivaco Young Lawyers Division, February 2005 The Illinois Rules of Professional Conduct contain three rules governing advertising in the legal profession. The rules are set forth below
Getting and keeping clients By John L. Nisivaco Young Lawyers Division, December 2004 As you know, attorneys licensed to practice law in Illinois are governed, in part, by the Rules of Professional Conduct (RPC).
Getting and keeping clients By John L. Nisivaco Young Lawyers Division, October 2004 Although attorneys are busy with their current cases, the importance of generating future business should never be underestimated.
Getting and keeping clients By John L. Nisivaco Young Lawyers Division, August 2004 Most lawyers understand the importance of networking, but they aren't sure how to do it.
How to charge more than other lawyers and attract better clients By Trey Ryder Young Lawyers Division, October 2003 Why it's sometimes better not to lower your fees.
Old soldiers never die … do the myths By Matt Maloney General Practice, Solo, and Small Firm, January 2002 My career started in early September 1973. Direct contact with clients, old and new, began immediately.
Keeping things simple By Michael H. Erde Business Advice and Financial Planning, February 2001 I just read an article in a business publication quoting a person who thought that Fannie Mae was a funny name for a mortgage company.
Miscommunication or the art of not telling clients what they need to know By Matt Maloney General Practice, Solo, and Small Firm, April 2000 Lawyers think that they are great communicators. This belief stems from the fact that they communicate with other lawyers and good communication gets things done. In the quest for being concise, exacting, terse or being just plain, we often forget that our audience is more people and less lawyers. Paying attention to these topic areas and thoughts may help all of us.
Crazy times, crazy clients By Joseph Dailing Law Office Management and Economics, Standing Committee on, June 1999 We stopped at six, and I noticed for the first time that he had not pushed a button, had not selected a floor. He was following me. I made a quick exit, and I stepped into the splendid marble foyer of Draka & Sweeney.