TELESEMINAR: Outsourcing Agreements: Structuring and Drafting Issues – A National Perspective
August 22, 2013
12:00 – 1:00 p.m.
1.00 MCLE hours
As companies continue to try to focus on their core competencies, make the most of their resources, and cut costs, they turn increasingly to outsourcing key functions to third parties. Outsourcing can involve sales functions, customer service, or business processes like IT. The attraction of outsourcing – better performance at lower costs – obscures the complexity of the underlying agreements. The draftsman must consider not only the scope of services to be performed today but how the services may change over time and what that means for pricing or fees, liability and the allocation of risk. Attorneys must also consider how performance is measured or standards satisfied and ultimately how to exit a contact if need arises. This program will provide you with a framework for understanding the types of outsourcing agreements and a guide to their most highly negotiated provisions.
- Types of outsourcing agreements and how they are used for sales, business process/IT, customer service functions
- Scope of services, redefinition over time, exchange of information among parties
- Pricing and fees for services
- Performance benchmarks, service level standards, and audits
- Liability, allocation of risk, and indemnity
- Termination of the agreement and exit strategies
Raymond W. Bertrand, Paul Hastings LLP, California