The Top 5: Getting and Keeping Clients
Paying clients are the bread and butter of every law practice. So how do you find them? And better yet, how do you keep them happy?
- Avoid Complacency: Promoting your practice isn't something you do just to get new business—even current clients want to be reminded of your strengths.
- Get Out There: The more people you know, the more potential clients you know.
- Invest in the Relationships You Already Have: Take a genuine interest in your clients' lives—greet them when you see them socially, or send an email to follow-up on a previous conversation.
- Practice Good Etiquette: Ask yourself how you would want to be treated. Would you be irritated if you left a message for your lawyer and he took four days to get back to you?
- Ask Clients Directly: Give out a client satisfaction survey—and this is the hard part-- be open to making changes accordingly.
The Top 5: Get That Raise
Come to the table with a plan and you just might be rewarded:
- Don't Be Shy: You've got to ask for what you want. No one's going to give you more when they think you're satisfied with less.
- Come prepared: And if you can quantify your value, hard data is always a plus.
- Consider alternatives: If money's tight (and really, when is it not?) you may need to be open to non-salary benefits.
- Be realistic: Bottom line, you need to bring in more than you cost. If you can't prove your worth, wait until you can.
- Have perspective: A reasonable request will likely be met with a reasonable response.
The Top 5 Ways to Keep Your Balance
You're making great strides in your career, but at what personal expense? Here are five tips to ensure your work and home life stay balanced.
- Be Honest: With your family, your employer, and with yourself. It's okay to love what you do, and it's also okay to step back when you feel overwhelmed.
- Set Reasonable Expectations: Blackout times when you're absolutely unavailable to answer calls and emails—like during family dinner-- then let your employer and clients know you'll respond afterwards.
- Bring Your Kids: The next Take Our Daughters and Sons to Work Day is April 27, 2017. Put it on your calendar.
- Work it Off: Many employers sponsor wellness programs-- Check with your boss or HR rep to see if yours is one of them.
- Develop a Plan: Where would you like to be in five years? Create a roadmap to help you achieve your personal goals.
The Top 5: Resolutions for 2017
This year, make resolutions you want to keep.
- Set achievable goals: Something broad, like "don't procrastinate," isn't realistic. But having all briefs drafted a week before they're due, so you have time to review them with clients and colleagues, is.
- Become a better writer: If you are just starting out, identify someone whose writing you admire and develop a mentor relationship with him or her.
- Take advantage of free CLE - Eligible ISBA members can select from over 450 hours of online CLE content to earn up to 15 MCLE credit hours (including PMCLE credit) per bar year (July 1 - June 30).
- Fix Your Finances: Overwhelmed by law school debt? By developing a plan early on in your career you'll also hone the financial skills you'll use the rest of your life.
- Make Time for What Matters: Remember that you have a life outside of your career and it's important too.
The Top 5: Surviving and Thriving Through the Holidays
The holiday season is upon us. It can be overwhelming, but it also presents opportunities to shine.
- Reconnect with clients: Send a simple, inexpensive holiday card to your existing clients. Most lawyers don't, and you'll set yourself apart while securing client loyalty.
- Savor the Experiences: The end of the year is a natural time to look back and consider what was good and what could have been done better.
- Celebrate Differences: Not everyone observes the same holidays. Remember to be respectful and accommodating with those who don't share your beliefs.
- Prepare for Peace: By working with your clients to create an end-of-year game plan you'll prevent any emergency motions and ensure you get to enjoy this time with your own family.
- Enjoy the Festivities: Office parties and social events are everywhere. Have fun, but keep in mind you'll be seeing your co-workers on Monday!
The Top 5: Ways to Give Back
With the holidays upon us it's important to remember to give back - to others in need, to the profession, and to those who will follow us in our profession. Here are some ideas:
- Contribute Your Time: Check out Illinois Legal Aid Online's Young Professionals Board. They're looking for attorneys, paralegals, non-lawyer volunteers and law students to volunteer just four hours or fewer per month.
- Donate Money: The Illinois Bar Foundation (IBF) is the charitable arm of the ISBA. The IBF's mission is to enhance the availability of justice for those without attorneys and to support lawyers in financial need.
- Share Your Talent: The ISBA encourages lawyers to participate in pro bono activities and has compiled an informative webpage to help you find the right opportunity.
- Impart Your Wisdom: The ISBA's Lawyer-to-Lawyer Mentoring Program is a year-long mentoring program that pairs ISBA lawyers with new admittees to provide them with guidance during their first years of practice. Hurry—enrollment deadline is December 16, 2016.
- Remember the Children: The ISBA's YLD Holiday Party is an annual tradition that benefits the Illinois Bar Foundation / YLD Children's Assistance Fund. This year's party will be held on December 8, 2016 from 7:00: 9:00 p.m.
Top 5: Do You Need an Office?
Is your practice a good candidate for going virtual? Here's what you need to consider:
- How long you've been in practice: The more stuff you've accumulated, the tougher it may be.
- How often you meet with clients face to face: Why pay rent if you're working over phone or e-mail anyway?
- How much staff your practice requires: A few employees could probably work just as productively offsite.
- How much paper you have: If there's not too much paper coming in, you can work scanning into your daily routine.
- How secure the cloud is: What if cloud servers are hacked? Do your homework.
5 Ways Add Value to Your Firm
With legal jobs in high demand, job security is at an all-time low, especially for the less experienced. Here’s how to make yourself indispensable:
- Lend a hand: Be helpful for the sake of helping others, and don’t aim to get credit every time.
- Generate business: Your personal connections can help your firm. Don’t be afraid to share.
- Pay it forward: Say yes when asked to give a presentation to law students or judge a moot court competition.
- Identify opportunities: Organize the holiday party or offer to help interview for the new paralegal position.
- Take the initiative: If you see a problem, fix it. Remember, you’re a part of the team!