Client service 101By Helen W. GunnarssonDecember 2011LawPulse, Page 604A seasoned family law practitioner explains how to avoid common mistakes lawyers make in working with clients.
The Ethical Office: Managing Nonlawyer StaffBy Helen W. GunnarssonDecember 2011Article, Page 614The Rules of Professional Conduct make managing nonlawyer staff a high-stakes business. Find out which rules are most directly implicated and learn how to be a better boss.
What’s the best way out of an ethical pickle?By Helen W. GunnarssonDecember 2011LawPulse, Page 604Taking quick remedial action and preemptive self-reporting can be the best way to handle a disciplinable blunder, ethics authorities advise.
Don’t be an oddsmakerBy Helen W. GunnarssonAugust 2011LawPulse, Page 382It's a bad idea - maybe even an ethics no-no - to tell clients what you think their chances of winning are, an ISBA lawyer opines.
Are cell phones “contraband”? And what’s a “penal institution”?By Helen W. GunnarssonMay 2011LawPulse, Page 222A volunteer lawyer is charged with a felony for allegedly bringing "contraband" - her cell phone - into a police station interview room.
Volunteering to represent indigents pro bono in an area of law with which you're unfamiliar? Your heart may be in the right place, but be careful.
Ethics in the age of TwitterBy Helen W. GunnarssonJanuary 2011LawPulse, Page 10An ABA ethics commission is looking for suggestions about how to bring the model ethics rules in line with globalization and 21st Century communications technology.
Selling OutBy Helen W. GunnarssonJanuary 2011Article, Page 20The 2010 update of Illinois' ethics rules make it easier to sell a law practice. But what about practical issues like valuation and transition planning? Seasoned solos offer advice.
Avoiding Withdrawal PainsBy Helen W. GunnarssonMay 2010Article, Page 240You've had enough of the Client from Hell and you need to withdraw from the representation. The good news - you almost certainly can. Just make sure you do it properly.
Controlling Case Expenses: Lawyers’ Duty to ClientsBy Robert L. Fogel, Michael S. Young, and Katie M. KingMay 2010Article, Page 244A look at the trial lawyer's fiduciary and ethical responsibility to disclose, monitor, and control reimbursable case expenses incurred on behalf of clients.