Publications

Illinois Bar Journal
Articles From Karen Erger

Client Communications 101: Learning to Listen By Karen Erger June 2003 Column, Page 313 Not listening to your clients leads to dissatisfaction and, too often, to claims.
Ten Loss-Prevention Tips for Support Staff By Karen Erger April 2003 Column, Page 207 Treat your paralegals, administrative assistants, secretaries and other staff with the respect that a valued coworker deserves. And urge them to read and follow these 10 tips, designed especially for the folks on the front lines.
The "Problem Lawyer" By Karen Erger February 2003 Column, Page 93 The damage that drug, alcohol, or otherwise impaired "problem lawyers" do to your firm lingers long after they leave. Here's how to nip problems in the bud, and maybe salvage a career in the bargain.
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