Best Practice Tips: Client Satisfaction Surveys in Law Firms
Asked and Answered
By John W. Olmstead, MBA, Ph.D, CMC
Q. Our firm is a 17-attorney firm is San Diego. We are a boutique business litigation firm and we represent companies of all sizes. We represent several Fortune 500 companies. I am a member of our three-member marketing committee and during our last meeting one of our members suggested that we consider a formal survey of our clients. What are your thoughts regarding client satisfaction surveys? Is this something we should consider?
Volunteers are needed for the 2018 ISBA High School Mock Trial Invitational, which is co-administered by the ISBA and 
The Illinois Supreme Court handed down four opinions on Friday, Jan. 19, including the highly-anticipated Bogenberger v. Pi Kappa Alpha Corp., in which the court considered who can be held liable for a fraternity pledge's alcohol-related death during an initiation ritual. The court also addressed the deadline to timely file a motion to quash service in a residential mortgage foreclosure action in Bank of New York Mellon v. Laskowski, reversed and remanded the appellate court's decision to overturn a defendant's first degree murder conviction in People v. Carey, and determined whether the one-act, one-crime rule prohibits multiple convictions arising out of the defendant's single act of gun possession in People v. Coats. Leading appellate attorneys review these cases below.
ISBA has added fully-automated estate plan drafting system to IllinoisBarDocs, the document assembly system built around a library of Illinois-specific legal forms. You can create will- or trust-based plans or, if you are unsure what is best for your client, run the complete system to be guided through questions that result in a custom plan.