Common reasons people can’t log in.
Typed in wrong username or password. If this happens, you will see an error that says "Unrecognized username or password."
We often get calls where the user didn’t realize the username and password are case sensitive. Sometimes it is also keyboard related (e.g.: the caps lock is on) or the first letter in the user name was capitalized automatically by the browser.
Cookies are disabled. Our site requires cookies to be enabled so our site can remember you as you move from page to page.
Resetting your username and password
If you put in an invalid user name or email, you would see a message that says "The username or password you entered is incorrect." You can reset your username and password anytime. You will need to supply your username to request the password reset link. If you don't know your username, you may also request that separately.
Alternately, during business hours, we can assist you with resetting your password. Please contact Member Services at firstname.lastname@example.org or call 800-252-8908 if you need help.
You received the password reset email but it doesn't work
The password reset link is pretty long and we have had reports from some members that it doesn't work. Usually this is because the link gets broken by the email program receiving it. If the whole link isn't hyperlinked, clicking on it won't work. In this case, you can copy and paste the URL into the browser.
You tried resetting your password but didn’t receive the email
If you tried resetting your password, but never received the email with the link to do so, most likely our email got caught in your spam filter or we have an old email address on file for you.
- Check your junk/spam folder (and in the case of Gmail, also check the Promotions tab) to see if it is there.
- If it is not in your junk/spam folder, you should still whitelist our address and try again as it might be being blocked a the server level. The address to whitelist is email@example.com, but if you are able to whitelist the broader isba.org, that will help with receiving all our email.
Here are links to instructions for whitelisting some of the more popular email programs. If these don’t cover your situation, please consult your email program’s help or search the web for the name of your email program and whitelist.
Note to Gmail users: If you don’t see our messages in your junk folder, they may be filtered to the "Promotions" tab Gmail. You can stop them from going there by right-clicking on the message and choose "Move to tab" and then choose "Primary."
If these don’t help, please email Jean Fenski for assistance.
Need more help or have a comment? Please contact the webmaster at firstname.lastname@example.org.