Best Practice Tips: Documentation of Processes and Procedures in Firm Procedural Manuals
Asked and Answered
By John W. Olmstead, MBA, Ph.D, CMC
Q. I am the sole owner of a six-attorney personal injury firm in San Francisco with five support staff. My father started the firm 25 years ago and has since retired from practice. I took over the practice five years ago. At the time I took over the practice, we had just my dad, myself, a couple legal assistants, and no technology. Since then I have done a lot to grow the practice, including adding attorneys and staff as well as implementing technology. My biggest problem is training new attorneys and staff. We have no written documentation as to how we do things, so training has to be done orally by myself or others every time a new attorney or staff member joins the firm. Can you offer any suggestions?

ISBA Director of Legislative Affairs Jim Covington reviews legislation in Springfield of interest to ISBA members. This week he covers condos and associations, special interrogatory, the Home Repair and Remodeling Act, the Condominium Property Act, consumer debt and collections, DUI, and student interrogation. 