Best Practice Tips: Tools to Improve Communications
Asked and Answered
By John W. Olmstead, MBA, Ph.D, CMC
Q. Our firm is a 16-attorney personal injury insurance defense firm located in Dallas, Texas. I am a member of our three-person management committee. We have been experiencing associate attorney and staff turnover. Recently, we had all employees complete confidential surveys concerning their thoughts and feedback concerning the firm. One theme that was central to all was that the firm has poor communications with employees. I would like to hear your thoughts on what we need to do to improve.


