Best Practice: How to manage client expectations
Asked and Answered
By John W. Olmstead, MBA, Ph.D, CMC
Q. I am owner of a four-attorney firm in Amarillo, Texas. We represent both individual and institutional clients. Recently, we have had numerous complaints from clients advising us that our services took longer than expected and fees were also higher than expected. I would appreciate your thoughts.
New! Student Loan Refinancing Partnership with SoFi
On March 31st, ISBA co-sponsored the First Chair Society at SLU Law’s Inaugural Annual Fundraiser at iTap Soulard, the goal of which was the formation of a scholarship fund for first-generation law students at SLU Law. The First Chair Society is a student organization dedicated to creating mentoring, support, and networking opportunities for first-generation law students. About 30 students, friends, family and alumni were in attendance for a fun-filled craft beer and dessert pairing, with available appetizers and a 50/50 raffle. Thanks to our wonderful sponsors, including ISBA, the First Chair Society will be able to give out a substantial scholarship to a SLU Law student next year!
All of the ISBA's client pamphlets and booklets have been fully updated to reflect the current state of the law. These easy-to-read materials provide an efficient way to give your clients general information about common legal questions that they might have.