Best Practice: Key metrics and dashboards for personal injury firms
Asked and Answered
By John W. Olmstead, MBA, Ph.D, CMC
Q. I am the managing partner of a six attorney personal injury plaintiff firm in San Diego. We are a high volume/small case firm that depends heavily on advertising. We have 1,200 open files and are currently are spending 17% of our revenue on advertising. While our case management system provides us with numerous reports - what are key reports that we should be using?