Getting and keeping clientsBy John L. NisivacoYoung Lawyers Division, August 2004Most lawyers understand the importance of networking, but they aren't sure how to do it.
10 business development resolutionsBy Michael CummingsYoung Lawyers Division, February 2004It is natural at this time of year to set goals for the upcoming year. So, what kind of results do you want to create for your personal practice this year?
Dealing with emotionally distraught and irate clientsBy Jeffrey A. RouhandehLaw Office Management and Economics, Standing Committee on, January 2004The business of law is service-oriented. This means you deal with people on a one-to-one basis just like a retailer or plumber.
Handling a clientBy Donald C. SchillerYoung Lawyers Division, August 2003If a client has confidence and trust in his or her lawyer, he or she will not be difficult for the lawyer to manage.
The initial interview and client relationsBy James H. FeldmanYoung Lawyers Division, April 2003The first meeting with the potential client is probably the most important one in the attorney-client relationship and possibly for the case itself.
The lawyer as counselor: Do you have the skills to be a truly effective helper?By Rich SheehyElder Law, October 2002Like doctors, nurses, social workers, and counselors, lawyers are in the business of helping their clients. While this help centers primarily on "legal problems," the desired outcome should be that the client receives the assistance he or she needs--whatever form that assistance might take.
The lawyer as counselor: Do you have the skills to be a truly effective helper?By Rich SheehyCorporate Law Departments, August 2002Like doctors, nurses, social workers, and counselors, lawyers are in the business of helping their clients. While this help centers primarily on "legal problems," the desired outcome should be that the client receives the assistance he or she needs--whatever form that assistance might take.
Old soldiers never die … do the mythsBy Matt MaloneyGeneral Practice, Solo, and Small Firm, January 2002My career started in early September 1973. Direct contact with clients, old and new, began immediately.
Keeping things simpleBy Michael H. ErdeBusiness Advice and Financial Planning, February 2001I just read an article in a business publication quoting a person who thought that Fannie Mae was a funny name for a mortgage company.
Miscommunication or the art of not telling clients what they need to knowBy Matt MaloneyGeneral Practice, Solo, and Small Firm, April 2000Lawyers think that they are great communicators. This belief stems from the fact that they communicate with other lawyers and good communication gets things done. In the quest for being concise, exacting, terse or being just plain, we often forget that our audience is more people and less lawyers. Paying attention to these topic areas and thoughts may help all of us. Clients are not lawyers.
Crazy times, crazy clientsBy Joseph DailingLaw Office Management and Economics, Standing Committee on, June 1999We stopped at six, and I noticed for the first time that he had not pushed a button, had not selected a floor. He was following me. I made a quick exit, and I stepped into the splendid marble foyer of Draka & Sweeney.
